Shipping Policy

1. Delivery Areas

1.1 We are pleased to offer delivery to all locations within the United Kingdom, including England, Scotland, Wales, Northern Ireland and the Isle of Wight.

1.2 We also provide a dedicated Local Delivery Service for customers residing in postcodes PO1, PO2, PO3, PO4, PO5, and PO6, subject to the special terms outlined below.

2. Shipping Options and Fees

2.1 Available delivery services are as follows:

Standard Delivery

  • Fee: £3.99

  • Delivery Time: 2–3 working days from dispatch.

Free Standard Delivery

  • Available on all orders £30 or above (after discounts).

  • Delivery Time: 2–3 working days from dispatch.

First Class Delivery

  • Fee: £5.50

  • Delivery Time: 1–2 working days from dispatch.

Local Delivery (Portsmouth Only)

  • Available for PO1–PO6 postcodes.

  • Fee: £5.50 

  • Same-day delivery available for orders placed before 1PM.

  • Deliveries may be completed any time up to 9PM.

3. Delivery Timeframes

3.1 Delivery estimates provided on the Website are approximate and not guaranteed. Actual delivery times depend on courier performance and operational circumstances.

3.2 Our delivery services operate Monday to Friday.
We do not dispatch or deliver on Saturdays, Sundays or UK public holidays.

3.3 Local deliveries eligible for same-day service will be delivered on the date of order if placed before the 1PM cut-off. Orders received after 1PM will be delivered on the next delivery day.

4. Dispatch and Order Processing

4.1 Once your order has been dispatched, you will receive a dispatch confirmation email. This email signifies that your order has left our premises.

4.2 Processing times may vary during peak periods (including but not limited to Christmas, Black Friday and promotional sale events). We will take reasonable steps to ensure timely processing.

5. Responsibility for Goods

5.1 In accordance with the Consumer Rights Act 2015, responsibility and ownership of the products transfer to you once the goods are delivered into your physical possession or the possession of a person nominated by you to receive them.

5.2 If your order is lost or damaged in transit, we will work with you to investigate the matter and provide an appropriate resolution. Any issues must be reported immediately upon receipt or within a reasonable timeframe.

5.3 If tracking indicates successful delivery but you have not received the parcel, you must contact us promptly so we may open an investigation with the courier.

6. Delays and Service Interruptions

6.1 While we strive to meet the delivery timeframes stated above, delays may occur due to events outside our reasonable control, including severe weather, courier disruptions, strikes, or system outages.

6.2 Where a delivery is significantly delayed beyond the stated timeframe, please contact us. We will take reasonable steps to resolve the issue.

6.3 If you informed us that delivery by a specific date was essential and the delivery is missed, you may be entitled to cancel the order and receive a full refund in accordance with your statutory rights.

7. Incorrect or Incomplete Delivery Address

7.1 You are responsible for ensuring that the delivery address provided at checkout is accurate, complete, and up to date.

7.2 We cannot be held liable for loss, delay, or failure of delivery resulting from incorrect or incomplete address information supplied by the customer.

7.3 If an order is returned to us due to an incorrect address or failure to collect the parcel, you may be required to pay an additional fee for re-delivery. Alternatively, you may request a refund minus delivery costs.

8. Contact Information

If you have any questions regarding delivery or experience issues with your order, please contact us: hello@kosmobox.co.uk